URGENT Can not make deposit due to extra decimal points.

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1

Good afternoon all!

I am unable to make a customer deposit in our Cetec ERP system today due to extra decimal points being added. Since it is impossible for a customer to pay a portion of a penny, the payment ID 392 remains OPEN so the deposit cannot be closed. Below is the error that I get. Could you please assist me in how I should move forward to make the deposit? Error: Payment Not Updated. Can’t overpay an invoice. Overpay amount: 0.00379999999995562 on invoice: 371.1-1 with invoice total of: 942.51380000 and unpaid of 0.00000000

Thank you,

Jeannie

2

Chase was able to change the pricing of the part being purchased to be an absolute value, so I was able to process the deposit. For our next step I went to ChatGPT. After verifying with ChatGPT, I went into Configuration Setting and changed the VALUE of “Auto Apply Rounding Adjustment” to “1”.

Hopefully, this will help me to avoid such issues in the future with this.