Hello, I’m in a bit of a rush to make sure the production order is set up correctly.
I have 3 questions that I can’t figure out.
1) User Permissions:
I want a user to have access to the Production module but not have the ability to modify the Labor Plan.
Assigned Roles: Can Edit BOM, Part Edit, Part Merge, Part Request, Production, Tools, User, Warehouse.
2) Visibility of Work Instructions:
Is it necessary for all operators to view every instruction listed under “# Req’d Work Instructions” for an order? Is there a way to limit visibility so that an operator only sees and responds to instructions relevant to their role—for example, allowing an assembler to view only assembly instructions, without access to shipping instructions?
3) Order Notification Workflow in Cetec:
When I create an order in Cetec—specifically an internal one with a simple labor plan involving just three steps: warehouse, assembly, and inspection—how are the respective operators notified? I want to ensure each operator (warehouse, assembler, inspector) receives a notification relevant only to their step.
I am following up on my previous communication, as it has now been seven days without a response. Unfortunately, I am still unable to place the order, and I would appreciate an update on the status or any assistance you can provide to resolve the issue.
Apologies for the delayed response. We appreciate your business and aim to respond as promptly as possible.
As a Lite Support customer, I would like to point out that response times are not guaranteed. If guaranteed response times are a priority, you may want to consider upgrading to Standard Support. This option is used by many of our international customers.
Since you became a customer before January 1, 2025, you’re eligible for legacy pricing through January 1, 2030—$500 per month per company, rather than the current rate of $650/month.
That said, I’ll ask our Support team to prioritize your ticket given how long it has been pending.
I really understand that ‘‘As a Lite Support customer, I would like to point out that response times are not guaranteed’’.
That’s why I emphasized the urgency of this matter.
As feedback, I believe it would be helpful if we could receive a response such as, “We have received your enquiry and will respond within approximately 15 days.” This would allow us to better plan our next steps, especially in urgent situations.
“Can Edit All Work Instructions - Block” should give you what you need here. I would create a custom role that utilizes this, and assign that role to any user that should not be able to Edit the Labor Plan. If you have any issue with this, please let me know, but I believe that is what you need.
This is a great question. All operators can see all work instructions in Cetec ERP by default. There’s no built-in way to limit visibility by role (e.g., assembler vs. shipping). Role-based filtering would require custom development.
Cetec ERP does not have built-in functionality to automatically notify operators of their specific routing step assignments (e.g., warehouse, assembly, inspection) as part of the standard workflow.
