You had asked me to let you know if I saw anything unusual in vendor commissions again so it could be looked into. I am wondering if you can look at these invoices to tell me why the Resale value is different in the commission pop up vs the actual invoice resale value. I can correct these invoices by hitting update but I didn’t do this yet, because I wanted you to be able to look it over.
Hi Sherri,
It looks like there’s a bug involved!
The commission records in question apply to ‘All’ lines, so when the commission was on the order it was applying to the total resale of the order.
When you partial shipped the order the commission record didn’t recalculate the resale based on only having some lines shipped (because it was applying to 'All of the lines).
This resulted in the commission on the invoice not reflecting the new resale properly.
us you’ve mentioned, Updating the commission will force it to recalculate and pull the correct resale. This is going to be the temporary fix.
We’ve already got a permanent fix for this bug that should be out in a hotfix release soon.
We apologise for the inconvenience caused by this issue.
Thanks