Vendor Return / replacement parts

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1

We have received some defective parts that need to be returned to the vendor for replacement. The parts have already been returned through the “Vendor Return” tab under the part view. Could you please outline the process for receiving the replacement parts in Cetec?

Thank you for your assistance.

Regards,
Mahtab

2

@Mahtab

If rejecting parts at inspection, there is a vendor return section at the bottom of the inspection report. When you receive the new parts, you would just receive them as a new PO and you can refer back to the original order as a comment. This will create new reciepts and lot codes for tracability purposes.

Thanks,

Cetec ERP Support Team

3

Hello Support,

Thanks for the instructions provided.
The parts in question were originally ordered for secure stock and received in our previous ERP system. They were later transferred into Cetec under an internal account PO on December 2024. However, there is no inspection record currently available in the system.

Additionally, the connectors were sent to the vendor for modifications about a month ago, and we expect them to be returned once the modifications are complete.

Could you please advise on the proper way to handle and document this situation in Cetec, considering the current status?

Thank you for your continued support!

Regards,
Mahtab

4

I would recommend treating this like an outsource PO: Order Processing - Outsource PO

This will allow you to receive it properly and keep track of things when they are away. Follow this guide and let me know if it will work for your process.

Thanks,

Cetec ERP Support Team

5

Thanks for the prompt reply.
I will create an outsource PO by following the steps and get back to you if there is any questions.

Thanks for the support.

Regards,
Mahtab

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