Voucher List Not Populating for one user

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1

Hello:

I have a user for which the voucher list report (Accounting / AP / Voucher List) is not populating. It just shows a blank screen with the title “Voucher List” at the top. The user’s name is Zam Cahill.

Kindly investigate and advise.

Thanks in advance for your assistance.

2

@ImperialController

Good Afternoon,

Have the user try the following (which should clear up that blank voucher screen issue).

  • Go into their browser settings for the chrome browser they’re using.
  • In the search field at the top of the settings page search for either Cache or Cookies
  • Navigate into the ‘Delete Browsing History’ tab.
  • Using either the 7 day or 4 week option, have the user clear out both their cache & cookies.
  • Have the user log back into Cetec ERP (this process will log them out).
  • Reload the voucher page, it should be populating the report at that point.

Let me know if this is not the case.

Thanks,

Cetec ERP Support