We have a voucher that references payment by a zero-dollar check. The payment has three zero-dollar checks and one actual system check associated with it. We balanced open vouchers with the G/L at the end of March. However, after a Cetec update, the open voucher report and the open A/P value on the Balance Sheet no longer agree. We were told to “reverse” the payment, but the actual check still appears on the open check report (it was not voided) and we can no longer reconcile the bank statement. We balanced at the end of March, but this March issue appeared after a Cetec update.
Any resolution?