VOUCHER 7154 SHOWS OPEN BUT AP PAY 4426 CLOSED WITH CHECK PAYMENT ISSUED. It just appeared this way last week or so and it is an August transaction. ??? I can not redo since the check was issued and cleared. How can I correct?
…/voucher/list?form_reload=1&reloaded=1&entry_date_from=&entry_date_to=&ponum=&vendor=&invoiced_from=&invoiced_to=&invoicenum=&state=&pay_by_from=&pay_by_to=&status=1&assigned_to=&voucher_id=7154&results_per_page=25
@LBQPE Hi Lynne,
Could you walk us through, step by step, how you normally process those voucher payments in Cetec? It seems like something in there isn’t triggering the closed state on the voucher, so we’re just trying to get an idea of how you’re going about things in order to analyze and test.
I went to Payment List (Pay Vouchers), typed Saia-Burgess, Create with Status Open. Select pay with system check and post date (this was done in August 2020 A/P Pay 4426). Select (check mark) Voucher to pay (V7154) and Mark as Paid. System assigned Check #4552 dated 8/14/20. Almost two weeks ago I ran an open A/P report to determine which vouchers I wanted to pay on 1/8/21 and this voucher appeared as open but showed paid thru A/P Pay. It did not appear on this report prior to that so I don’t know what changed the status. There are only two people who access this and neither are familiar with the voucher or any change. Can you change the voucher status to correct this? Since the check has already been issued and cleared the bank, I can not void and go back to recreate.
Thank you,
Lynne Barker
@LBQPE Do you happen to export the report or anything like that when you run it? The fact that you said it wasn’t showing up there previously is interesting, and may be useful to trying to determine what caused it to reappear.
| ID | PO(s) | # Receipts | Vendor Invoice # | Entered By | Entered On | Invoiced On | Pay By | Days Past Due | Vendor | Vendor Terms | Request $ | Approved $ | Pay $ | $ Unpaid | Payments | Assigned To | Status | State |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 8280 | 9787.1 | 1 | 1467 | QPEguest | 2021/01/06 | 2020/12/28 | 2021/01/22 | -1 | ALLEGIANCE MOLD | DOR | $865.00 | $865.00 | $865.00 | $865.00 | QPEguest | Open | Approved | |
| 8277 | 9786.1 | 1 | 1464 | QPEguest | 2021/01/06 | 2020/12/28 | 2021/01/22 | -1 | ALLEGIANCE MOLD | DOR | $7725.00 | $7725.00 | $7725.00 | $7725.00 | QPEguest | Open | Approved | |
| 8279 | 9786.1 | 1 | 1466 | QPEguest | 2021/01/06 | 2020/12/28 | 2021/01/22 | -1 | ALLEGIANCE MOLD | DOR | $7650.00 | $7650.00 | $7650.00 | $7650.00 | QPEguest | Open | Approved | |
| 8278 | 9786.1 | 1 | 1465 | QPEguest | 2021/01/06 | 2020/12/28 | 2021/01/22 | -1 | ALLEGIANCE MOLD | DOR | $7725.00 | $7725.00 | $7725.00 | $7725.00 | QPEguest | Open | Approved | |
| 8135 | 9563.1 | 6 | 682609283 | QPEguest | 2020/12/02 | 2020/11/23 | 2021/01/22 | -1 | ANIXTER/WORLD CLASS | N60 | $4450.00 | $4450.00 | $4450.00 | $4450.00 | QPEguest | Open | Approved | |
| 8132 | 9540.1 | 1 | 682609280 | QPEguest | 2020/12/02 | 2020/11/23 | 2021/01/22 | -1 | ANIXTER/WORLD CLASS | N60 | $820.00 | $820.00 | $820.00 | $820.00 | QPEguest | Open | Approved | |
| 8134 | 9547.1 | 1 | 682609282 | QPEguest | 2020/12/02 | 2020/11/23 | 2021/01/22 | -1 | ANIXTER/WORLD CLASS | N60 | $82.50 | $82.50 | $82.50 | $82.50 | QPEguest | Open | Approved | |
| 8131 | 9470.1 | 2 | 682609279 | QPEguest | 2020/12/02 | 2020/11/23 | 2021/01/22 | -1 | ANIXTER/WORLD CLASS | N60 | $175.00 | $175.00 | $175.00 | $175.00 | QPEguest | Open | Approved | |
| 8133 | 9541.1 | 2 | 682609281 | QPEguest | 2020/12/02 | 2020/11/23 | 2021/01/22 | -1 | ANIXTER/WORLD CLASS | N60 | $1640.00 | $1640.00 | $1640.00 | $1640.00 | QPEguest | Open | Approved | |
| 8109 | 9585.1 | 1 | 77259470 | QPEguest | 2020/12/01 | 2020/11/23 | 2021/01/22 | -1 | DIGI-KEY ELECTRONICS | N60 | $527.99 | $527.99 | $527.99 | $527.99 | QPEguest | Open | Approved | |
| 8261 | 9699.1 | 1 | 171993 | QPEguest | 2020/12/30 | 2020/12/22 | 2021/01/21 | 0 | DIRECT WIRE & CABLE | N30 | $1130.00 | $1130.00 | $1130.00 | $1130.00 | QPEguest | Open | Approved | |
| 8411 | 9118.1 | 1 | INV27270 | QPEguest | 2021/01/19 | 2020/12/23 | 2021/01/22 | -1 | ELEC-TEC INC | N30 | $1312.17 | $1312.17 | $1312.17 | $1312.17 | QPEguest | Open | Approved | |
| 8412 | 8730.1 | 1 | INV27271 | QPEguest | 2021/01/19 | 2020/12/23 | 2021/01/22 | -1 | ELEC-TEC INC | N30 | $22.00 | $22.00 | $22.00 | $22.00 | QPEguest | Open | Approved | |
| 8400 | 0 | 3997 | QPEguest | 2021/01/19 | 2020/06/16 | 2021/01/22 | -1 | GLOBAL QUALITY SERVICES LLC | N30 | $474.00 | $474.00 | $474.00 | $474.00 | QPEguest | Open | Approved | ||
| 8418 | 0 | JAN 2021 | QPEguest | 2021/01/19 | 2021/01/22 | 2021/01/22 | -1 | POSTMASTER | DOR | $330.00 | $330.00 | $330.00 | $330.00 | QPEguest | Open | Approved | ||
| 7154 | 8076.1 | 1 | 121000938 | QPEguest | 2020/07/23 | 2020/07/16 | 2020/08/15 | 159 | SAIA-BURGESS LLC | N30 | $420.00 | $420.00 | $420.00 | $0.00 | AP Payment 4426 - Paid on: 2020-08-13 | QPEguest | Open | Paid |
| 8300 | 9738.1 | 1 | 0112478 | QPEguest | 2021/01/06 | 2020/12/22 | 2021/01/21 | 0 | SHUMAN PLASTICS, INC. DYNAPURGE | N30 | $848.50 | $848.50 | $848.50 | $848.50 | QPEguest | Open | Approved | |
| 8301 | 9480.1 | 1 | 1057129 | QPEguest | 2021/01/06 | 2020/12/23 | 2021/01/22 | -1 | SMD INC. | N30 | $230.95 | $230.95 | $230.95 | $230.95 | QPEguest | Open | Approved | |
| 8273 | 9742.1 | 2 | 3081254 | QPEguest | 2020/12/30 | 2020/12/21 | 2021/01/20 | 1 | WAYTEK, INC. | N30 | $737.45 | $737.45 | $737.45 | $737.45 | QPEguest | Open | Approved | |
| 8314 | 9488.1 | 1 | 3082036 | QPEguest | 2021/01/06 | 2020/12/23 | 2021/01/22 | -1 | WAYTEK, INC. | N30 | $114.01 | $114.01 | $114.01 | $114.01 | QPEguest | Open | Approved |
Hi @LBQPE,
I appreciate you sending those additional details. We weren’t able to figure out exactly why that voucher is showing as open, but fortunately it is an easy fix here.
If you open that voucher, and scroll down to the bottom, you should see a “Reopen Voucher” button.
Click on that, it shouldn’t have any effect on the payment that’s already been made. It will just change the workflow state of the voucher.
After that, you should see a few buttons in that same area. One of them will be to set the voucher to Paid, and selecting that should close the voucher and remove it from you list.
I selected Reopen Voucher and received a message “Entry Update Failed! Voucher is closed” but it made it go to Paid status and all is fixed.
Thank you for your help with this matter!!
Lynne
Sounds like it was most likely an issue with some cached data that hadn’t been updated, and that clicking the reopen button caused it to reload that data and recognize that it was already closed then.
Glad it cleared that voucher from the list! Have a great day, and let us know if you have any other issues in the future!