Hi, Please see the below attached screenshot, even though we have paid these vouchers and there is no amount left yet these vouchers are still open for some reason. Can you please fix this issue?
@vaibhav You should be able to close all of those without issue by using the selectors at the bottom.
For each of those vouchers:
- Go to the voucher record itself
- Scroll to the bottom where it shows the state, and any linked payments
- If the state appears closed, click reopen
- If the voucher there appears to be open already, click either the close button or the pay button, and it should refresh the page and show the voucher as closed.
Let us know if you have any further troubles with those!
Awesome, it worked. Thanks.
You’re welcome!