Thank you for your patience with us on this issue. We believe there are a few things that are in play here.
- This part was created with Lower Case characters prior to the ‘Quote Partnum Force Upper Case’ config setting was set.
- Now that the ‘Quote Partnum Force Upper Case’ config is on any time this is being added to a quote/order it will require the partnumber to be different from what the part record is set to. (This is where the error with the warehouse transfers is coming in.)
After discussing this with our engineering department they would recommend not using the ‘Quote Partnum Force Upper Case’ config if you plan to have any prcparts with Lower Case Characters as this would cause conflicts in a few areas with that config active.
So what you can do to prevent this from happening for this part you can go into the config setting and turn off the ‘Quote Partnum Force Upper Case’ by putting a value of (0). Then you will want to go to the part record, click on ‘Maint+’, then click on “Merge”. This will take you here Cetec ERP
Here you should be able to merge this into a temporary part number “FINKRAKEN-TEMP”. Then go into that part record under the Merge link on the left hand navigation. Then merge back into the Upper Case characters of the original prcpart number “FINKRAKEN-QUAD 21 POWERED SUBWOOFER”.
This will then merge the parts and data from this prcpart into the all Upper Case prcpart. When you get it merged into the final prcpart you will then want to turn back on the config setting ‘Quote Partnum Force Upport Case’ then it should resolve the issue you are seeing when doing warehouse transfers with this prcpart.
Let us know if you have any questions or issues with resolving this if there is several part numbers you are experiencing this issue with.