Hello Cetec Team,
Could you please advise whether it is possible to reopen a closed and paid voucher in Cetec for editing?
Thank you for your assistance.
Regards,
Mahtab
Could you send over a URL link to the closed voucher in question you’re trying to walk back?
Thanks!
Cetec ERP Support
Hello Support,
Unfortunately, this issue impacts all records entered since October 2024, when we implemented Cetec.
After reviewing the AP list, I noticed that approximately 90% of the POs are showing outstanding amounts, even though the AP processing for these items has already been completed.
Our initial contact with the support team regarding this matter was on November 4. For reference, please see the following link::
AP completed , but POs still appears as unpaid - Get Help & Support - Cetec ERP
With the guidance and recommendations provided by the support team, we have made the following progress so far:
-
Our team is now entering new vouchers correctly by following the required steps and linking them to the corresponding PO receipts.
-
We have manually reviewed and updated all unpaid/open vouchers, and attached the corresponding receipts wherever possible.
However, for the remaining records—where payments have already been made and the checks have cleared—we are uncertain about the best approach to correct these entries and properly close out the associated POs.
We would appreciate your guidance on the recommended steps to resolve these remaining items. Thank you for your continued support, and we look forward to your advice.
Best regards,
Mahtab
Hello, my company is doing this retroactively as well. Any suggestions for best approach would be much appreciated.
I have a ticket generated on my end to our accounting department inquiring about the best practice to go about this particular situation.
Once they’ve sent me some feedback/insight on this inquiry I’ll be in touch on this thread to relay that information over to y’all.
Thanks!
Cetec ERP Support
Hey Mahtab/Chris,
Got some input here for you from our accounting team regarding the best practice to handle this situation:
What we recommend for this situation, is for the user to run a Receipt List with Vouchered?=No and Internal Vendor?=No and set starting Received Date back to when they went live.
They can then do either of the following:
1. Sort the list by Vendor
Create a Voucher for each Vendor for Vendor Requested Amount of $0.00. Vendor Invoice # can be Clear PO Receipts.
Attach all of the PO’s and associated Receipts. The default Ledger Split would probably default to a/c 200520 Other Accrued Expenses.
When finished, add a Ledger Split or Ledger Splits for negative the amount charged to the account(s).
2. Sort the list by PO number
Create a Voucher for the Vendor for Vendor Requested Amount of $0.00.
Input the Vendor Invoice #, Received On date and Invoice Date that was on the original Voucher
Input the PO number and attach the Receip(s) that should have been on the original Voucher
When finished, add a Ledger Split or Ledger Splits for negative the amount charged to the account(s).
Let me know if you have any questions here.
Thanks,
Cetec ERP Support
Hello Support team,
Many many thanks for the information and guidance provided here.
We will follow the process and will get back to you if there are any questions.
Appreciate your continuing support.
Regards,
Mahtab
Hello Support Team,
Following the guidance from the accounting team, we have entered 59 Clear PO receipts into the system. The current status of these vouchers shows as Approved on our side.
Could you please advise on the next steps required to close these vouchers correctly in the system?
In addition, we are experiencing the following issues and would appreciate your guidance:
1. Creating One Voucher for a Vendor with Multiple POs
When creating a single voucher that includes multiple POs, we are seeing a negative Unpaid / Unvouchered amount on each PO. The negative value appears to equal the total invoice amount minus the individual PO amount.
Example:
Voucher #: 2365
Total Invoice Amount: $1,243.00 (includes 4 POs)
| PO# | PO Amount | Unpaid / Unvouchered |
|---|---|---|
| 3109.1 | $395.50 | -$847.50 |
| 3123.1 | $282.50 | -$960.50 |
| 3125.1 | $282.50 | -$960.50 |
| 3127.1 | $282.50 | -$960.50 |
Please advise whether this behaviour is expected for this module, or if there is a step we may be missing during voucher creation.
2. Freight Charge Handling
When a freight charge is missed during PO creation and later added by reopening and editing the PO—so that it matches the vendor invoice and voucher—the freight amount consistently appears as a negative value in the Unpaid / Unvouchered section.
Example:
Voucher ID: 2843
PO: 3782.1
Could you please advise which step may be missing or causing this issue?
I look forward to your guidance, and thank you for your continued support.
Regards,
Mahtab