Hello Support,
Unfortunately, this issue impacts all records entered since October 2024, when we implemented Cetec.
After reviewing the AP list, I noticed that approximately 90% of the POs are showing outstanding amounts, even though the AP processing for these items has already been completed.
Our initial contact with the support team regarding this matter was on November 4. For reference, please see the following link::
AP completed , but POs still appears as unpaid - Get Help & Support - Cetec ERP
With the guidance and recommendations provided by the support team, we have made the following progress so far:
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Our team is now entering new vouchers correctly by following the required steps and linking them to the corresponding PO receipts.
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We have manually reviewed and updated all unpaid/open vouchers, and attached the corresponding receipts wherever possible.
However, for the remaining records—where payments have already been made and the checks have cleared—we are uncertain about the best approach to correct these entries and properly close out the associated POs.
We would appreciate your guidance on the recommended steps to resolve these remaining items. Thank you for your continued support, and we look forward to your advice.
Best regards,
Mahtab