We have some queires about the chart of accounts in accounting module that are given below:
1.The total figures in child head is not merge in the parent account and we face this issue in almost all parent accounts like, assets, liabilities etc
2.How can we merge the parent accounts of the old chart of accounts into the parent accounts of new chart of accounts when both parent accounts have values in their ledger and not one of them can be deleted.
3.What is the difference between the Balance and the Total Balance and is it possible that Balance and Total Balance amount of the child or sub parent account can differ under the same head.
4.Beside this, a vendor and a customer is shown in the company own name Goldstar which in reality not exist does it is the feature of cetec or its our fault and there balances can we wipe out or have to still stand for costing purpose because in normal business practice the vendor and customer in the company own name does not exist.
Kindly resolve these issues as early as possible and give us chance to thanks.
“3. What is the difference between the Balance and the Total Balance and is it possible that Balance and Total Balance amount of the child or sub parent account can differ under the same head.”
Yes this is possible. The “Total Balance” includes the sum of both $ amounts posted directly to that account, in addition to the sum of any $ amounts posted to any children accounts underneath that account. The “Balance” column only includes $ amounts posted directly to that account; it does NOT include the sum of any $ amounts posted to children accounts. Therefore, yes it is possible that the Balance column and the Total Balance column would differ.
To answer this question:
“4. Beside this, a vendor and a customer is shown in the company own name Goldstar which in reality not exist does it is the feature of cetec or its our fault and there balances can we wipe out or have to still stand for costing purpose because in normal business practice the vendor and customer in the company own name does not exist.”
Likely someone at Goldstar set these up as “internal” accounts. Yes, the system requires internal accounts. Any time you do a special transaction like a “warehouse transfer” or a “build-to-stock work order”, the system uses these internal accounts in order to process internal transfers of material.
Your other questions #1 and #2… we need examples (URLs, links, screenshots, anything) to be able to understand what exactly your issue is and how to resolve. If a Zoom meeting or Google Meet woud be preferred, we offer dedicated sessions like that for customers on our LITE support plan at our hourly rate of $250/hr. Please let us know if you’d be interested in this!