When I go to “Invoice Vendor Commissions” and do a search of -All Commission Status and -All AR Status for Ship Date: 2/20/2024 - 04/16/2024 the following 3 invoices should be included in the results but are not:
https://geminiplasticsinc.cetecerp.com/invoice/29056/view
https://geminiplasticsinc.cetecerp.com/invoice/29155/view
https://geminiplasticsinc.cetecerp.com/invoice/29040/view
Can you see a reason why these would be missing from the results?
I apologize for the delay on an answer here. This is odd that these invoices aren’t showing up on the list. I am going to escalate this internally and get back to you.
Thanks,
Cetec ERP Support
Engineering was able to find the issue here. If you go into the commissions for each of those invoices and just click update it will recalculate the resale. The resale is $0 on those which is why they aren’t showing up: Cetec ERP
Cetec ERP
Cetec ERP
Was anything done differently for these invoice commissions? It’s strange it didn’t pull the resale.
Thanks,
Cetec ERP Support
This is a good workaround if it happens in the future. To our knowledge, no one did anything differently on these orders. The commission reports did change in past months where they started showing $0 resales, or just the value of the part as the resale, but the commissions appeared to be correct. I’m not sure if that has anything to do with it or not?
I’m not sure if that would have caused the issue. Since you were able to fix it please just let us know if it happens again and we can look into this more. It’s hard to pinpoint the issue without a fresh example.
Thanks,
Cetec ERP Support
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